Return Policy
Return Policy Overview
At Ace Link Armor, operated by Ace Link Industrial Inc. (“Ace”), your satisfaction is important to us. If you are not completely happy with your purchase, you may return eligible products within thirty (30) days of the date of delivery, subject to the conditions described below. Certain categories — including hard armor plates and custom or made-to-order items — are not eligible for return or exchange. This policy applies to purchases made through www.acelinkarmor.com.
Retail Returns and Exchanges
Returns and exchanges are accepted within 30 days of delivery on soft armor, vests, plate carriers, soft armor panels, helmets, and accessories. Items must be unused, unworn, and in original condition with all original packaging and tags. On orders of $400 and above, returns and exchanges are free and Ace covers return shipping. On orders under $400, a flat $10 return shipping fee applies; for refunds, that $10 fee is deducted from your refund total. For exchanges on orders under $400, please process a return and place a new order for the correct item.
Return Eligibility
To qualify for a return or exchange, items must be returned in their original packaging with all tags attached, complete with all parts and accessories, and in new, unused, unaltered, and undamaged condition. All returned items are subject to a quality inspection on arrival. Items that show signs of wear, use, or damage beyond inspection handling will be denied for refund or exchange and returned to the customer at their expense. Ace is not responsible for products that are damaged or lost in transit, so we recommend using a trackable and insured shipping method when sending your return.
Hard Armor Plates — Final Sale
Hard armor plates — steel, ceramic, and polyethylene — are final sale and are not eligible for return, exchange, or refund. Once a plate has been delivered, we have no way to verify whether it has sustained impact, drop damage, or other structural compromise, and body armor with unverifiable integrity cannot be resold or trusted to perform. This policy exists to protect the next person who relies on that plate, not to limit your rights as a buyer. Defective products are covered by our Limited Product Warranty.
Custom, Personalized, and Made-to-Order Items
Custom, personalized, and made-to-order items are produced specifically for you and are not eligible for return or exchange.
SIZE EXCHANGES
On orders of $400 or more, we cover shipping both ways for one size exchange per order. The item must be new, unused and unworn, with tags and packaging, and the exchange must be requested within 30 days of delivery. Additional exchanges, and exchanges on orders under $400, follow the standard return shipping terms above.
BUNDLES
Armor plates included in a bundle are final sale, the same as plates bought on their own. Other items in a bundle can be returned or exchanged under this policy. If you return part of a bundle, your refund is based on the price of the returned items, not the bundle discount.
How to Start a Return
To begin a return, email us at info@acelinkusa.com with your order number and the reason for your return. We will issue a prepaid return label, with the cost handled according to the terms above, and process your refund or exchange within seven to ten (7–10) business days of receiving your item. Refunds are issued to your original payment method.
Contact Us
If you have any questions about returns or exchanges, please contact us at info@acelinkusa.com, or by mail at Ace Link Industrial Inc., 3625 W MacArthur Blvd, STE 302, Santa Ana, CA 92704.
