Terms of Service
Agreement to Terms
These Terms of Service govern the sale of products on www.acelinkarmor.com, operated by Ace Link Industrial Inc. (“Ace”). By placing an order you acknowledge that you have read and agree to these Terms, which apply together with our Terms of Use and Privacy Policy. If you do not agree, please do not purchase our products. You must be at least 18 years old to place an order. Ace may accept, decline, or limit any order at any time, even after it has been placed, and may restrict the quantity purchased by any person or household. If we cancel an order after your payment method has been charged, we will issue a refund promptly. You represent that any products you purchase will be used lawfully and for personal purposes, and not for resale.
Prices and Payment
All product prices are listed on the applicable product pages in U.S. dollars and may change from time to time without notice. Payment is due in full at checkout and may be made using major credit cards or PayPal. Prices do not include federal, state, or local sales, use, or excise taxes, or shipping charges; all applicable taxes and fees are calculated and added at checkout. While we make every effort to keep product descriptions, images, and pricing accurate, we do not warrant that they are error-free. In the event of a typographical, pricing, or product-information error, Ace reserves the right to refuse or cancel any affected order, whether or not it has been confirmed or your payment method charged. If your card has already been charged, we will issue a refund promptly.
PRODUCT IMAGES
Product images on our website are for illustration. Some images show pre-production samples or prototypes, and some are created or enhanced with digital tools, including artificial intelligence. Colors, finishes, labels, stitching and other details of the product you receive may differ slightly from what is shown, and accessories or items pictured with a product are not included unless the product description says so. The product description and specifications on each product page describe what is included in your order.
Shipping and Delivery
Shipping times, costs and delivery are described in our Shipping and Delivery policy, which forms part of these Terms.
Returns and Exchanges
Returns, exchanges and refunds are governed by our Return and Refund Policy, which forms part of these Terms. If anything in these Terms differs from that policy on returns, exchanges or refunds, the Return and Refund Policy controls.
Limited Product Warranty
Ace Link Industrial Inc. warrants products sold on acelinkarmor.com against defects in materials and workmanship, starting from the date of delivery, for these periods:
Soft armor (soft armor panels and the soft armor inserts supplied with vests and backpacks): 8 years
Hard armor plates: 5 years
Ballistic helmets: 5 years
Carriers, vests (excluding their armor inserts), bags, backpacks, pouches and accessories: 2 years
If a product page states a longer warranty period for that product, the longer period applies.
What we will do: if a covered defect appears during the warranty period, we will repair or replace the product, or, if neither is reasonably possible, refund the purchase price.
What this warranty does not cover: normal wear and tear; damage from misuse, accidents, alteration, improper storage or cleaning, or failure to follow the care instructions; and armor that has been struck by a projectile or has sustained a significant impact, which should be replaced and is not covered.
How to make a claim: email info@acelinkusa.com with your order number, a description of the problem and photos. We may ask you to return the product for inspection.
Any implied warranties are limited to the duration of this written warranty, to the extent permitted by law. This warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this section limits any right you have under applicable law.
Limitation of Liability and Legal Compliance
To the fullest extent permitted by law, Ace shall not be liable for any indirect, special, incidental, consequential, or exemplary damages, including lost profits, lost data, or the cost of substitute goods, arising out of or related to the products, whether based on warranty, contract, tort, or any other legal theory, and even if Ace has been advised of the possibility of such damages. Ace’s total liability for any claim not involving personal injury shall not exceed $100. These limitations apply regardless of any failure of essential purpose of any remedy. Body armor is legal to purchase in 49 states; Ace does not ship to Connecticut or to any jurisdiction where the sale or possession of these products is prohibited, and reserves the right, in its sole discretion, to limit or decline sales to any person, region, or jurisdiction without liability.
Shipping Damage, Loss and Theft Protection
Ace offers optional protection covering shipping damage, loss, or theft. If a product becomes unusable due to damage, loss, or theft within 30 days of receipt, Ace will provide a replacement. To file a claim, email info@acelinkusa.com with your order number and “SHIPPING DAMAGE” in the subject line. Covered items are replaced rather than refunded, at no charge. Coverage runs for 30 days from dispatch, and claims are reviewed within ten (10) business days. Theft claims must be supported by a signed affidavit, and porch-theft claims by an official police statement. Fraudulent claims will make the claimant liable for the cost of the products as well as any legal and associated expenses incurred by Ace.
Contact Us
If you have any questions about these Terms of Service, please contact us at info@acelinkusa.com, or by mail at Ace Link Industrial Inc., 3625 W MacArthur Blvd, STE 302, Santa Ana, CA 92704.
